The Future Belongs to the Influential Assistant. Whether you’re interacting with colleagues, subordinates or management; gaining respect and cultivating influence are absolutely essential to your success. You need to communicate your ideas persuasively to your boss, influence your colleagues to support your proposals and convince your team to, “buy-in.” You must know how to evaluate your audience and frame your messages in such a way that people will feel more connected to you. At this important session, you will discover the seven essential influence strategies and identify which is most appropriate to each communication event. Specifically how to:
- Foster collaboration and influence outcomes
- Increase your ability to exert influence without authority
- Understand the person you are hoping to influence
- Establish instant trust and rapport with others
- Analyze your personal Behavioral Styles Profile
- Adapt your behavioural style to the person you are dealing with
- Understand the role behavioural patterns play in influencing others
- Recognize the major behavioural patterns that exist in organizations
- Cope with different and sometimes difficult people
- "Map" difficult people to gain insight into what makes them tick
- Develop influence strategies for turning resistance into agreement
- Deal with negativity in the workplace
- Develop the five communication techniques of all successful AP
- Express yourself so you will be listened to
- Adapt your individual style to those with differing styles
- Get greater results from hard to handle staff
- Learn tips for stopping the "Tough Guy" cold
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- Cope with negative people, "excuse-makers" and "blamers"
- Handle "super-agreeables" who just tell you what they think you want to hear
- Deal with Snipers that use innuendoes and under-their-breath remarks
- Cope with those who just want to hear themselves speak
- What really triggers difficult people to behave inappropriately
- Conflict management techniques for dealing with the entire range of difficult personalities
- How to diffuse volatile situations
- Deal successfully with sarcasm, put-downs and hostile aggressive individuals
- Enable behavioural style differences to work for you and not against you
- Cope successfully with complainers and those who will not communicate
- Develop four new methods for minimizing interpersonal conflicts
- Receive forty tips for successfully working with others as part of a team
- Learn to work through conflict situations while influencing others
- Get more people to like you
- Deal with touchy people who take things personally
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